Privacy Policy

At OneSource RCM, LLC (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information — including in relation to our SMS communications and services.

1. Information We Collect

We may collect the following types of personal information:

Full name, email address, phone number, and job title
Practice information (e.g., business name, NPI, specialty)
Communication preferences
Any content you submit through forms or messages on our website
If you opt into our SMS messaging services, we collect and store your mobile number and your consent to receive text messages

We do not knowingly collect personal information from individuals under the age of 18.

2. How We Use Your Information

We use your information to:

Communicate with you about our services
Respond to inquiries and support requests
Provide billing and revenue cycle updates
Send SMS messages for account updates, appointment reminders, alerts, or requested information
Maintain our records and ensure compliance with applicable laws

Acting on Behalf of Medical Practices
We provide services to multiple independent medical provider offices. Any communication you receive from us — including emails, phone calls, or SMS messages — is conducted solely in relation to services we perform on behalf of these healthcare providers. We do not initiate contact for unrelated marketing or solicitations.

3. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with trusted service providers solely to support business operations, such as:

CRM tools
HIPAA-compliant communication platforms
Hosting and analytics services

These third parties are required to protect your data under strict confidentiality agreements. Your SMS consent is not shared with any third parties or affiliates.

4. Data Security

We follow industry best practices and use encryption and secure technologies to safeguard your information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but take all reasonable measures to minimize risk.

5. Your Choices and Rights

You may at any time:

Update or correct your contact details
Opt out of email or SMS communications
Request access to, correction of, or deletion of your personal data

To exercise any of these rights, contact us at: privacy@onesourcercm.com

6. SMS Communication and Consent

OneSource RCM may communicate with clients, prospective clients, patients, and authorized representatives via SMS text messaging for:

customer service
account support
billing inquiries
claim status updates
credentialing updates
appointment-related communications
insurance inquiries
requested callbacks
other business-related communications requested by the recipient

Message frequency varies based on the recipient's interaction with OneSource RCM.

Message and data rates may apply.

Recipients may opt out of SMS communications at any time by replying STOP. For assistance, recipients may reply HELP or contact us at 443-452-3678 or info@onesourcercm.com.

Mobile information, including phone numbers, SMS consent records, and text messaging opt-in data, will not be shared, sold, rented, or disclosed to third parties, affiliates, or marketing partners for marketing or promotional purposes.

Information may be shared only with service providers necessary to deliver SMS communications, maintain business operations, comply with legal obligations, or provide services requested by the recipient.

SMS consent, mobile telephone numbers, and SMS opt-in data are not sold, rented, shared, transferred, or disclosed to third parties, affiliates, or marketing partners for marketing or promotional purposes.

SMS messages are only sent to recipients who have provided consent directly to OneSource RCM or through an authorized healthcare provider, healthcare organization, or contracted client that has obtained the recipient's consent for such communications.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies individually.

8. Policy Updates

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We recommend reviewing it periodically.

9. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data rights, please contact:

OneSource RCM, LLC
📧 info@onesourcercm.com
🌐 www.onesourcercm.com