Patient access and scheduling
Inbound scheduling, appointment coordination, reminders, registration follow-up, and the administrative work that keeps the schedule usable.
Independent Healthcare VA Partner
Independent healthcare VA referral
Experienced remote practice support, introduced with clear boundaries.
For practices seeking a Philippines-based healthcare virtual assistant, OneSource can make a direct introduction to an independent professional with more than 15 years of experience supporting US healthcare teams.
What the introduction means
A trusted working relationship, not an outsourced OneSource service.
OneSource has worked alongside this independent provider and has seen the practical understanding they bring to US healthcare administration. When a practice needs a different staffing model, we can provide a direct path to a conversation.
The provider is based in the Philippines. Availability can be arranged around US practice hours or a defined project, subject to the provider's capacity and the agreement reached directly with the practice.
Healthcare administrative support
Experience that maps to the work behind the front desk.
More than 15 years supporting US practices informs how the provider approaches patient access, administrative follow-up, and the systems that hold those workflows together.
Inbox and communication support
Email triage plus inbound and outbound telephone or SMS workflows, following the practice's approved scripts, escalation paths, systems, and supervision.
Medication prior authorization
Administrative prior-authorization support, including CoverMyMeds workflows, status follow-up, and routing clinical questions back to authorized practice staff.
Tracking and administrative workflows
Creating and maintaining operational trackers, work queues, forms, and recurring follow-up processes for the practice team.
Systems knowledge
Familiar tools, plus the ability to learn the practice's workflow.
Experience with a product does not replace practice-specific access, training, minimum-necessary permissions, or written procedures.
- Tebra / Kareo
- eClinicalWorks
- CoverMyMeds
- Microsoft 365
- Google Workspace
- Additional practice EHR workflows
Before an engagement begins
The practice and provider decide whether the arrangement fits.
Separate relationships
VA services are contracted, supervised, and paid directly between the practice and the independent provider. OneSource receives no referral compensation and does not employ, invoice for, or guarantee the provider's services.
Privacy and security
Before any PHI is accessed, the practice and provider must determine the appropriate agreement, BAA, systems, safeguards, access limits, training, oversight, and incident process. A referral does not grant access to OneSource OS, OneSource clients, or practice data.
Practice-led diligence
The practice is responsible for evaluating offshore labor, employment and tax questions, payer or contract restrictions, licensing boundaries, privacy risk, and operational fit with its own legal, accounting, insurance, and compliance advisers.
OneSource service boundary
OneSource RCM does not provide legal or accounting advice. Its contracted RCM services remain US-based and US-performed; this page describes a separate third-party introduction for practices that ask about virtual staffing.
Direct inquiry
Describe the role without sharing patient information.
This form is hosted on OneSource's website and delivered using OneSource's email infrastructure, but the inquiry goes only to the independent provider configured for this page. It is not copied into OneSource intake or OneSource OS.
Use general workflow, staffing, system, schedule, and project details. If the relationship proceeds, establish an approved secure channel before exchanging PHI or confidential files.