Clear answers before you write a long note.

OneSource RCM is an owner-operated, boutique revenue cycle company. Execution and named accountability sit at the center of the relationship.

At OneSource RCM, we provide high-touch, efficient medical billing built around your practice. With decades of real healthcare experience behind us, we streamline your revenue cycle so you can stay focused on delivering great care. Clarity, accountability, and accessibility guide the work.

We audit, reconfigure, train, and intervene. Credentialing and billing stay integrated. Recurring denial patterns become prevention work, and systems are reconfigured when that is the better answer. Fewer clients and deeper involvement keep core PHI work accountable.

No. Mental and behavioral health is a major focus, but OneSource also engages dermatology, primary care, doula/perinatal support, and physical therapy when the operating complexity fits. Straightforward, low-complexity work where a generic large vendor would suffice may be declined.

No. Begin with the inquiry form and include the practice type, locations, systems, payer mix, and the decision you are facing. A meeting can be added when a live discussion is useful; phone and email remain available.

Credentialing and payer enrollment are typically integrated into full RCM rather than offered as a standalone commodity service. Keeping enrollment connected to billing helps prevent ERA/EFT gaps, taxonomy mismatches, and panel delays. In some established-practice situations, credentialing may be excluded with a modest Schedule A adjustment of about 0.25 percentage points. New practices that need substantial enrollment work generally benefit from keeping it connected.

Standard engagements use a percentage of money actually collected for the practice, documented in Schedule A under a Gross Collections framework unless otherwise stated. Exact tiers and any state-specific alternative structures are confirmed in writing, see the Pricing page for published ranges.

No long-term lock-in is required as the standard. RCM agreements are month-to-month, with 30 days’ written notice for termination. Most practices do not pay an onboarding fee; implementation fees apply only when specifically established for the engagement.

Prior authorizations are handled as part of the billing package where applicable. We also help configure EHR alerts and capture pathways to prevent missed authorizations. Eligibility checks are often available inside the practice’s EHR; we can help staff understand how to read responses and what to do when coverage is unclear.

Yes, A/R cleanup and historical denial resolution can be part of onboarding. That helps recover cash and surface systemic issues. Depending on the size of the cleanup, work may be included for modest scopes or scoped as a separate project when the backlog is substantial.

Yes. Transitions from prior vendors or in-house staff are a normal part of the work, including soft audit, data migration considerations, and a clean handoff so the practice is not left in limbo between systems of record.

Communication typically runs through Microsoft 365 tools such as Teams and SharePoint, plus secure upload pathways for documents. The point is status visibility for claims, authorizations, and credentialing.

Core RCM, billing, credentialing, prior authorization, denial management, payer follow-up, and consulting work is performed in-house. Protected health information stays in our U.S.-based controlled environment. Third-party clearinghouses and payer portals may be used as conduits while labor remains with OneSource.

OneSource maintains a HIPAA posture with practical guardrails: Microsoft 365 with BAA (including SharePoint), MFA and least-privilege access, BAAs for applicable tools (including Zendesk, Telzio, RingCentral), Retell AI and BastionGPT where used, no offshore PHI handling for core work, and annual HIPAA training. Full detail is on the Security & technology page.

We welcome practices on a wide range of systems. Practice operations names many we work in often, including Tebra/Kareo, CharmEHR, TherapyNotes, TheraNest, Osmind, OptiMantra, eClinicalWorks, DrChrono, Jane, IntakeQ, Carepatron, Claim.MD, TriZetto, Office Ally, Availity, and more. If your EHR is not listed, still reach out.

For established practices, discovery and a soft operational read can often begin within days of useful written context and system access; active cutover is commonly measured in days to a few weeks once access and decision-makers are aligned. For new practices, credentialing/panel timing often drives go-live more than billing setup, we can usually begin configuration work while enrollment progresses. Share your target dates on the contact form for a specific answer. See About for more detail.

Full RCM execution is primary. Routine operational advisory is generally integrated into standard RCM. Separately scoped consulting is available for focused projects, systems audits, EHR migration guidance, legacy AR forensics, or operator-advisor support for practices and other RCM companies. Details are on How we help and Practice operations.

Please use the secure upload path for PHI or patient-specific information. Ordinary website forms and email are for general inquiries unless a separately approved secure workflow is in place.

OneSource OS is an operational platform that connects administrative work across healthcare systems, including credentialing, enrollment, documents, communications, and claims operations. Authorized people can see what happened, what remains unresolved, and what they can do next. It complements the EHR, clearinghouse, CRM, and other systems your team already uses.

OneSource RCM is the experienced human operation. OneSource OS is the software platform built from that operational experience. Luma is the governed intelligence and interaction layer inside OneSource OS: calm, evidence-aware, and access-aware. Recommendations remain under human review.

This website explains OneSource RCM services and OneSource OS product direction. The operator application is separate, and public site access does not grant product access.

Full Privacy Policy and SMS Terms are published at /privacy-policy and /sms-terms. SMS consent language, STOP/HELP instructions, and privacy rights contacts remain as stated in those documents.

We maintain a HIPAA posture with secure access, MFA, BAAs for applicable tools, least-privilege roles, annual training, and no offshore PHI handling for core work. We describe the controls we run rather than marketing empty “certified secure” slogans. Read Security & technology for the stack, and OneSource OS Security & control for product access patterns.