At OneSource RCM, LLC (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information — including in relation to our SMS communications and services.

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1. Information We Collect

We may collect the following types of personal information:

• Full name, email address, phone number, and job title

• Practice information (e.g., business name, NPI, specialty)

• Communication preferences

• Any content you submit through forms or messages on our website

• If you opt into our SMS messaging services, we collect and store your mobile number and your consent to receive text messages

We do not knowingly collect personal information from individuals under the age of 18.

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2. How We Use Your Information

We use your information to:

• Communicate with you about our services

• Respond to inquiries and support requests

• Provide billing and revenue cycle updates

• Send SMS messages for account updates, appointment reminders, alerts, or requested information

• Maintain our records and ensure compliance with applicable laws

 

Acting on Behalf of Medical Practices
We provide services to multiple independent medical provider offices. Any communication you receive from us — including emails, phone calls, or SMS messages — is conducted solely in relation to services we perform on behalf of these healthcare providers. We do not initiate contact for unrelated marketing or solicitations.

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3. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information with trusted service providers solely to support business operations, such as:

• CRM tools

• HIPAA-compliant communication platforms

• Hosting and analytics services

These third parties are required to protect your data under strict confidentiality agreements. Your SMS consent is not shared with any third parties or affiliates.

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4. Data Security

We follow industry best practices and use encryption and secure technologies to safeguard your information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but take all reasonable measures to minimize risk.

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5. Your Choices and Rights

You may at any time:

• Update or correct your contact details

• Opt out of email or SMS communications

• Request access to, correction of, or deletion of your personal data

To exercise any of these rights, contact us at: privacy@onesourcercm.com

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6. SMS Communication and Consent

By providing your mobile number and opting in, you consent to receive SMS messages related to:

• Billing updates

• Appointment or insurance reminders

• Requests for documentation

• General administrative communication

Message and data rates may apply. You may opt out at any time by replying STOP to any SMS or contacting us directly.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies individually.

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8. Policy Updates

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We recommend reviewing it periodically.

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9. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data rights, please contact:

OneSource RCM, LLC
📧 privacy@onesourcercm.com
🌐 www.onesourcercm.com